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Returns

Returns Policy – Consumers:

Please note that we do not accept returns on Bespoke Products, these include all antique oak effect ceiling beams, all sandstone effect products and Modern skirting 4.  We also do not accept returns on products that exceed our UK stocking levels. We have a sample service, so please use that before you buy if you need to check whether a product is suitable. For all other products use the following procedure:

  1. Notify us within 14 days of you receiving the goods. Please note that we don’t accept returns after this period.
  2. To cancel your order, please use the cancellation form on our website, which can be found at https://www.ukhomeinteriors.co.uk/knowledge/terms-conditions/#returns. To help us process your cancellation more quickly, please include your order number on the cancellation form you send to us. Alternatively, please call us if your order was placed via phone or email.
  3. If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
  4. Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
  5. Returns should be made to the address from which your goods were dispatched. Please note that we have several dispatch sites, and that we do not accept returns to our sales office, so please contact us for details of where returns should be sent if you are at all unsure.
  6. Unless your products are faulty or misdescribed, the cost and responsibility for returning items is yours. Smaller items can often be returned most cost effectively from your local Post Office. Larger and heavier items may need another carrier, like TNT. Please be aware that their charges will be dependent upon the weight and volume of the package and larger, heavier packages can easily incur costs of £50 to £100, sometimes more.
  7. We will issue your refund to the same payment method you used when you placed your order.

Returns Policy – Trade:

Please note that we do not accept returns on Bespoke Products these include all antique oak effect ceiling beams, all sandstone effect products and Modern skirting 4.  We also do not accept returns on products that exceed our UK stocking levels. We have a sample service, so please use that before you buy if you need to check whether a product is suitable. For all other products use the following procedure:

  1. Notify us and return unwanted items within 14 days of you receiving the goods. Please note that we don’t accept returns after this period.
  2. Returns should be made to the address from which your goods were dispatched. Please note that we have several dispatch sites, and that we do not accept returns to our sales office, so please contact us for details of where returns should be sent if you are at all unsure.
  3. The cost and responsibility for returning items is yours.
  4. Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount, if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
  5. When products are returned, or an order is cancelled by a business customer, we will aim to refund the full amount of the order less the original delivery charge. There will also be a 25% re-stocking charge.
  6. Please note that due to our limited UK warehouse capacity, if you order products which we need to import from outside the UK and you subsequently change the quantity of your order, there might be circumstances where your order cannot be changed and you will receive the original quantity ordered.
  7. We will issue your refund to the same payment method you used when you placed your order.