Delivery Information

Delivery Charges

On this page you’ll find information about our delivery charges, timescales, and other policies. We hope everything is clear but if you have any questions or need to clarify anything before your order then please do give us a call on 0203 146 4000 or email us at [email protected] and one of our team will be happy to help.

Standard Products

Most of our range is regarded by couriers as ‘ugly freight’, so called because it ships in large boxes and long lengths (2m+). Unfortunately, this means our products often cost a lot to send. We understand this and do our best to absorb as much of that delivery cost as possible. As such, we operate a sliding scale model, whereby the greater your order value the less shipping you’ll pay. Please see the table below for further information:

The above table is for deliveries to UK mainland only. For deliveries to the highlands, islands and Northern Ireland, an additional surcharge may apply but this is not guaranteed. If you are shipping to any of these areas and have any questions then please call us and we will work with you to find the best, most cost-effective shipping method to get your order to you.

Free Collection on selected items from Bridgwater Head Office, see Click and Collect

These costs relate to all products shipped in lengths but exclude our Foake range of replica wood beams and planks. More information on these can be found below.

Click and Collect

We keep stock of some our most popular profiles, Ceiling Roses, and other mouldings at our Bridgwater office available for collection. For our non-length items such as Roses and Adhesive, then delivery charges start at £9.95 P&P inc. VAT. Please call us on 01823 77 44 00 for details.

Bespoke Products

Bespoke products, such as our Foake range, will be clearly marked as such on their product pages. Shipping varies by product and location as each is handmade and requires a special courier service. Shipping will be calculated for you at checkout, however if you have any questions prior to this then please call us and we’ll assist.

Samples

We charge a modest £1.99 per sample for all profiles. This is simply to cover the cost of postage and packaging. We pack and dispatch all samples ordered before 2pm the same day and those ordered after the next working day. We aim to keep good sample stocks of all profiles so you can feel confident before committing to a full order.

Delivery Timescales for Standard Products

We have stock located in warehouses around the UK to get your order to you as quickly as possible. We inform those warehouses as soon as we receive your order and dispatch is usually very fast. If your order is placed before 10:30am then it will be sent out the same day in most cases. Orders placed after this will be processed immediately but will leave the warehouse the following working day.

Should you need to change your delivery or arrange it for a specific date then please let us know as soon as possible. We process orders quickly and once they’re sent to our warehouse we can’t guarantee that we’ll be able to change them.

Transit times are typically between 2 and 4 working days, though often delivery will be the next working day after dispatch. Deliveries take place Monday-Friday between 8am – 6pm and are usually made by DX, though other couriers may occasionally be used.

Please do note that we have to place lot of faith in the couriers to be able to get your order to you on time. The vast majority of our deliveries are made within the timescales quoted and with no issues. However, there are times when our couriers experience additional demand or the occasional technical issue that can cause delays. It’s very rare that this happens, but if it does we’re here to help. That said, if your project is time sensitive then it can help to order what you need a little in advance to cover all eventualities.

Delivery Timescales for Bespoke Products

Bespoke products are manufactured to order and are subject to longer lead times. These vary by product and demand, but an approximation will always be indicated clearly on the product page. As an example, sandstone effect products take around 2 weeks and the Foake range around 4-6 weeks due to the detailed manufacturing process required.

On the Day of Delivery

Our couriers can only deliver on weekdays. Most of our range will be delivered on a standard delivery, which can be any time between 8am and 6pm. In most cases we will be sent a tracking link by the courier and will forward this to you so you can check on the consignment’s progress.

The courier will require proof of delivery. This is usually in the form of a signature or a photo of the goods being accepted (your face will never be in the photo). If you’re not going to be in then most drivers will accept a signed note with your instructions of where to leave the goods. Be advised that this is at the driver’s discretion.

If you miss the delivery, then the courier will generally attempt to redeliver the next day. You should also be left a contact card with instructions on how to rearrange the delivery should you wish to. If the second delivery attempt is missed, then the goods will usually be held for a few days at the local depot to await your instructions. If the courier still hears nothing from you then they will be returned to our warehouse. At this point an additional delivery charge may apply should you need to rearrange the delivery again.

If Your Delivery Is Damaged

Once they have made your delivery, the driver will not wait for you to check your order. By accepting the delivery you are agreeing that you have received the correct number of packages specified and in good order. If the packaging looks damaged or then please sign for the delivery as such (even though the contents may not be).

Once the driver has left, thoroughly check over the goods and make a note of any damages or missing products. Damaged deliveries are very rare but they do happen. We will replace any damaged products free of charge, but you must let us know within 1 working day of receiving them. We’ll ask you for photos of the damage as we need these to be able to claim from the courier. Should you report any damages or issues after this then we will always work with you, however we can’t guarantee to replace products free of charge as we may be unable to claim from the courier.

Above All

We’re here to help. Should you have any questions or worries then please call or email us. We will always work with our customers to ensure they get their orders in good time and perfect condition.